Subject: Tech Support Candidate - Pallavi Passi
From: Pallavi Passi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 07:00:06 -0500

| | Tech Support Test

Name | Pallavi Passi
E-mail | [email-masked]
Phone Number | (91) 8195965664
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mohali
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will first check the internet connection.
There can be a reason that my wifi is not working I’ll check the mail ethernet cable.
I will check for another website as well whether its working or not sometimes there can be a possibility that particular website is down due to some reasons and then that is something we cannot help with.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on my speaker Bluetooth.
Turn on my phone’s Bluetooth.
After making sure that its discoverable I’ll click on the speakers name in many cases for the first time it can ask you a permission passkey to connect.

What according to you makes you a good candidate for customer service or technical support job?

Communication skills
Confidence in voice
Ability to calmly handle a customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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