Subject: English Language Test - Sawal Grover
From: Sawal Grover <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 06:51:53 -0500

| | Foreign Language Screening Test

Name | Sawal Grover     /  (00) 7669127572    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer
This email is regarding your order for handbag. We have already shipped the order but due to error in address delivery department was not able to deliver the product in the estimated time.
We request you to please update your address I order to get the product delivered at the earliest.
Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul
This is in regards for the TV cabinet that was installed at your address. Please send us some pictures of the cabinet so that we can process the resolution of the product at the earliest
Thanks
Homebox team

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