Subject: Tech Support Candidate - Arti Yadav
From: Arti Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 05:18:32 -0500

| | Tech Support Test

Name | Arti Yadav
E-mail | [email-masked]
Phone Number | (79826) 20907
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gautam Buddha Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon development center | process specialist | | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I will clear the cache and cookie and then restart the computer and repeat all the steps to create website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on Bluetooth of both the devices and then pair them with their respective names .
Once we pair them then it is connected .

What according to you makes you a good candidate for customer service or technical support job? | Need to understand the question and customer requirement , acknowledge their feedback and help them with best possible report.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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