Subject: Tech Support Candidate - Rani Rashid
From: Rani Rashid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 05:15:57 -0500

| | Tech Support Test

Name | Rani Rashid
E-mail | [email-masked]
Phone Number | (91) 8755404088
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bareilly
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cogent E Services Pvt Ltd | CSA | 10 November | 9500
Previous Employer 1 | SBI Cards | BRE | 22 March | 9000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will be clear the google history cookies, caches, and if still problems occurs then will refresh the page , also restart the system.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will open the bluetooth then will search for device after that will make pairing of the device.And it will get connected.
What according to you makes you a good candidate for customer service or technical support job? | Active listening, politely speaking to customers, quick decesions, convincing the customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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