Subject: Tech Support Candidate - Anurag Nath
From: Anurag Nath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 04:58:21 -0500

| | Tech Support Test

Name | Anurag Nath
E-mail | [email-masked]
Phone Number | (91) 8414016633
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 63
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Unschool Learning | Operations Executive | 18/07/2021 | 23700
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* I will check for the network and connection stability.
* Then I will try to refresh or reopen the website.
* Then I will try to clear the cookies and the cached data.
* Then I will check for the DNS certifications.
*Then I will try to reopen the browser freshly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Firstly I will turn of both the devices and then I will turn on the bluetooth of the phone.
2. Then I will search for the respective speaker name and tap to send the pairing request.
3. Then I will pair and connect the speaker with the mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | Because I have an experience of 6 months of customer interaction and a very sound technical background.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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