Subject: Tech Support Candidate - Mohit Chauhan
From: Mohit Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 03:49:28 -0500

| | Tech Support Test

Name | Mohit Chauhan
E-mail | [email-masked]
Phone Number | (91) 9389582487
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ambiguous Solution Pvt Ltd | Technical Sales | Till date | 16500
Previous Employer 1 | Techmahindra | Customer Support | 30sept2022 | 11000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First please check your internet connection, if you are not connected to the internet try connecting your device to the network,
If the problem still continues
Try Restarting your browser
This will solve .
If not then will go for the remote tools and try figuring myself

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker and make discoverable,
Then Turn mobile device bluetooth on and make discoverable, then it will connect

What according to you makes you a good candidate for customer service or technical support job? | A person who is calm and polite with the customer and knows all his/her responsibility
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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