Subject: Tech Support Candidate - Surbhi Negi
From: Surbhi Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 01:23:38 -0500

| | Tech Support Test

Name | Surbhi Negi
E-mail | [email-masked]
Phone Number | (91) 9716762690
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | sql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Footprints | technical support engineer | 1 month notice | 40k
Previous Employer 1 | Newgen | technical support engineer | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | clear the cache and history of browser try to open the link in incognito tab and also try to open the link in new browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | open bluetooth from phone, switch on speaker , search the device / speaker on phone and then connect / pair the speaker with phone
What according to you makes you a good candidate for customer service or technical support job? | technical skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |