Subject: Tech Support Candidate - Mohd Khurram Aftab
From: Mohd Khurram Aftab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 23:31:15 -0500

| | Tech Support Test

Name | Mohd Khurram Aftab
E-mail | [email-masked]
Phone Number | (+91) 7017558909
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Trainer | - | 19000
Previous Employer 1 | BPO convergence | CSA | 24 Aug 19 | 10500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check that internet is working or not, if internet is working i try opening any other website, do speed test, and restart modem.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we have to open Bluetooth settings in phone and turn bluetooth on and search for new device on the other hand make sure the bluetooth speaker is in pairing mode if not we have to press and hold play/pause button to turn on pairing mode (different steps in different bluetooth speakers), once bluetooth speaker is in pairing mode we have to tap on speaker name in our phone and connection will succeed.
What according to you makes you a good candidate for customer service or technical support job? | Understand customer problem and feeling attached with products or services and helping customer with patients and politeness.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |