Subject: Tech Support Candidate - Nishant Jaiswal
From: Nishant Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 23:23:14 -0500

| | Tech Support Test

Name | Nishant Jaiswal
E-mail | [email-masked]
Phone Number | (+91) 9971755937
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 76
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharati Airtel | NOC Engineer | | 38000
Previous Employer 1 | Reliance Jio | Assistant Manger | Nov-20 | 33000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, let's get obvious out of the way: are you connected to the internet? Check the icon in the corner of your screen to see if your computer detects a strong connection.
Try visiting other sites to see if they work. If some sites work and one doesn't, it probably isn't your internet connection.
If you have problems with other sites, you might need to reboot your modem and/or router, as any hiccups there can bring down your entire browsing session.
Once you've narrowed down the problem to a single site (or a few sites), check to see if those sites are down for everyone or just you. The aptly named downforeveryoneorjustme.com is perfect for this, allowing you to type in any URL to see if the site is up for other people
If the website in question is only down for you, you need to look at problems on your end. Sometimes add-ons and other software can interfere with the proper loading of a page—ad blockers being a classic example. If you have one running, turn it off and reload the site to see if that works.
You might also try disabling other add-ons, or closing any other software that may interfere with the web (like network monitoring programs). Sometimes antivirus software can interfere with certain sites too, but take care—if it's blocking a certain site from loading, there may be a good reason for that, and disabling your security software could put you at risk.
To determine whether the problem lies with your browser or your PC as a whole, fire up an alternate browser and try to visit the site. (If you usually use Chrome, for example, try loading the site in Firefox or Edge.) You can also try a private browsing window, which will load the site without the cookies used to store your login info and track you around the web.
Similar to the above suggestion, try visiting the site on another device, like your phone (connected to the same Wi-Fi network). If the site loads on your phone but not your computer, you can narrow down the problem to your PC. If the site doesn't load on your phone when connected to Wi-Fi but loads when Wi-Fi is off, you'll need to start digging around in your router's settings—it's possible the built-in security software, parental controls, firewall, or some other option is blocking your access.
When you type an address—like www.ndtv.com—into your browser, it uses something called a DNS server to convert that address to a numeric IP address that directs it to the actual website. Sometimes, those DNS servers can go down, or experience other issues that may prevent a site from loading properly, even on different browsers. Try flushing your DNS cache to see if that helps, or changing your DNS server entirely—you can always change it back if it doesn't fix the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Open your smartphone's settings and tap Bluetooth. Make sure the switch is on. If the switch is blue, that means it's on. If the switch is gray, tap it to turn it on.

Step 2: turn on your Bluetooth speaker
Turn on your speaker. When you buy a new Bluetooth speaker, it always starts in pairing mode. This setting is required to find your smartphone. If you've connected the speaker to another device before, you'll need to activate this mode manually. In many cases, you can do this by pressing and holding the power button. In some cases, the speaker has a separate Bluetooth button.

Step 3: Pair the Bluetooth speaker with your smartphone

Hold your smartphone close to the speaker and wait until it appears on the Bluetooth screen under Other devices. In most cases, the speaker's name or brand will appear here. Tap the name and your smartphone will establish a connection to your Bluetooth speaker.

Both devices are now connected. Next time you turn on your speaker, it'll automatically try to connect to your phone. Check if the connection is successful by playing a music file on your smartphone. The sound should now be played through your Bluetooth speaker. Don't hear anything at all? Turn up the volume on both your smartphone and your Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

Excellent customer service involves meeting and surpassing expectations. It means showing the customer how important he or she is to you and the business by interacting with he or she in a friendly- helpful and positive way.
Customer service involves being a kind, courteous, and professional face for the company. It also involves listening carefully to customer wants and concerns. Beyond listening, customer service is doing everything in one's power to efficiently and accurately serve each customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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