Subject: Daily performance summary for LiveSalesman team for Nov 7th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 09:05:10 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 7th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 36 | 8 | 44
Amir Aziz | 4 | 0 | 0 | 0 | 4
Hasan Nour | 0 | 3 | 0 | 0 | 3
Yousef Mutahar | 0 | 9 | 0 | 0 | 9
Ankit Kumar | 0 | 1 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 4 | 1 | 1 | 6
samah Alharby | 0 | 1 | 39 | 8 | 48
Asma Salem | 0 | 0 | 55 | 5 | 60
RAMI KASSAM | 0 | 0 | 19 | 8 | 27
Hassan Saeed | 0 | 0 | 2 | 2 | 4
Grand Total | 4 | 18 | 152 | 32 | 206

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 12
| | Delivery Status | 14
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 4
| Refunds and Cancelations | (blank) | 4
| | Cancelation | 1
| | Refunds after Return | 2
| | Return item not received | 1
| | System errors | 1
Customer Services Total | | | 43
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
No Answer Total | | | 3
No Answer | No Answer | (blank) | 3
PreSales | Other Enquiry | (blank) | 4
| | Offers | 1
| | Payment Methods | 4
| | Promo Code | 3
| | Store Location | 3
| | Website/App Issues | 7
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | (blank) | 2
| | Product Specification | 13
PreSales Total | | | 39
Grand Total | | | 86

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 4 | 1 | 0 | 0 | 0 | 0 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 6 | 1 | 0 | 0 | 0 | 6 | 13
Javed Aslam | 9 | 4 | 2 | 5 | 1 | 2 | 23
Malek Hosan | 5 | 0 | 0 | 1 | 5 | 13 | 24
Asma Salem | 3 | 3 | 2 | 1 | 4 | 3 | 16
Khaled Sufian | 11 | 0 | 1 | 1 | 1 | 1 | 15
Abdulmajeed Alanzy | 0 | 7 | 5 | 0 | 5 | 3 | 20
samah Alharby | 14 | 3 | 2 | 4 | 2 | 0 | 25
Hassan Saeed | 3 | 2 | 3 | 0 | 0 | 0 | 8
Shaha alsubaie | 0 | 0 | 1 | 0 | 0 | 0 | 1
RAMI KASSAM | 8 | 3 | 1 | 0 | 0 | 0 | 12
Grand Total | 59 | 23 | 17 | 12 | 18 | 28 | 157

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 0 | 0 | 1 | 2 | 1 | 6
Javed Aslam | 1 | 1 | 1 | 0 | 1 | 3 | 7
Hasan Nour | 1 | 0 | 0 | 3 | 0 | 1 | 5
Asma Salem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 1 | 0 | 0 | 0 | 1 | 0 | 2
Hassan Saeed | 1 | 0 | 0 | 0 | 1 | 0 | 2
Abdulmajeed Alanzy | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 0 | 0 | 2
Shaha alsubaie | 0 | 1 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Yousef Mutahar | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 12 | 3 | 2 | 4 | 5 | 6 | 32

Please feel free to reach out for any further clarifications.