Subject: Daily performance summary for LiveSalesman team for Nov 7th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 7th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abu Sufian | 0 | 3 | 21 | 0 | 3 | 27
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 6 | 0 | 0 | 6
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 8 | 0 | 1 | 7 | 0 | 16
Hasan Nour | 0 | 5 | 13 | 0 | 0 | 18
Yousef Mutahar | 0 | 0 | 0 | 0 | 22 | 22
Ankit Kumar | 3 | 11 | 49 | 0 | 0 | 63
Waseem Ahemad . Khan | 0 | 5 | 48 | 0 | 0 | 53
Mohammed Ali | 0 | 0 | 15 | 0 | 2 | 17
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 11 | 24 | 153 | 7 | 27 | 222

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 26
| Delivery Related | Day of Delivery - Status | 1
| | Delivery Status | 40
| | Missing items\parts | 1
| | Partial Delivery | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 3
| | Return item not received | 1
| | Return Request Initiation | 2
Customer Services Total | | | 85
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 25
| Other Enquiry | Promo Code | 3
| | Store Availability | 1
| | Store Location | 4
| | Using Shukran Points | 3
| Policy Related | Delivery Cost | 3
| | Delivery Time | 1
| Product Related | (blank) | 3
| | Pricing | 1
| | Product Specification | 74
PreSales Total | | | 118
Grand Total | | | 207

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 0 | 0 | 0 | 0 | 0 | 3
Ankit Kumar | 4 | 0 | 0 | 0 | 0 | 0 | 4
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 10 | 0 | 0 | 0 | 0 | 0 | 10

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 7 | 7 | 3 | 3 | 3 | 5 | 28
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 1 | 1 | 2 | 3 | 9
Ankit Kumar | 14 | 4 | 2 | 1 | 1 | 5 | 27
RAMI KASSAM | 0 | 0 | 0 | 4 | 5 | 3 | 12
Waseem Ahemad . Khan | 5 | 3 | 2 | 0 | 1 | 3 | 14
Abu Sufian | 5 | 0 | 5 | 2 | 0 | 2 | 14
Amir Aziz | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohammed Ali | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hasan Nour | 5 | 2 | 0 | 0 | 0 | 0 | 7
Mohammad Faizan | 7 | 4 | 0 | 0 | 0 | 0 | 11
Grand Total | 43 | 22 | 15 | 11 | 12 | 21 | 124

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 5 | 2 | 1 | 1 | 1 | 2 | 12
Ankit Kumar | 2 | 0 | 2 | 1 | 0 | 1 | 6
Murtaza Kutiyanawala | 2 | 3 | 1 | 0 | 0 | 1 | 7
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 2 | 0 | 0 | 4
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Javed Aslam | 0 | 1 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 3 | 0 | 0 | 0 | 0 | 0 | 3
Yousef Mutahar | 9 | 0 | 0 | 0 | 0 | 0 | 9
Grand Total | 22 | 7 | 4 | 5 | 2 | 5 | 45

Please feel free to reach out for any further clarifications.