Subject: Tech Support Candidate - ANSHUL CHAUDHARY
From: ANSHUL CHAUDHARY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 11:26:30 -0500

| | Tech Support Test

Name | ANSHUL CHAUDHARY
E-mail | [email-masked]
Phone Number | (91) 9516660669
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Python

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Muki Technologies PVT LTD | Software Tester | | 18 k
Previous Employer 1 | LTS PVT LTD | Omcr engineer | 20/04/2021 | 11.5 k
Previous Employer 2 | Muki Technologies PVT LTD | Software Tester | 12/03/2019 | 11k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 analyse  type of error eg. 07 etc
Step 2 For network  error  reset system.
Step 3 For server's  error  003 .opened  in new browser .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.
iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to connect.
Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job?

Sir.
I am fine  to understand  customer requirement
and brief to seniors with good communication skills. And able troubleshoot on my hand very quickly  and smoothly.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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