Subject: Tech Support Candidate - Vivek Singh Bisht
From: Vivek Singh Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 10:49:02 -0500

| | Tech Support Test

Name | Vivek Singh Bisht
E-mail | [email-masked]
Phone Number | (91) 9548596066
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NAINITAL
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Propshop | Sales Intern | 08/2019 | 8000/Stipend + incentive
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The following steps taken while troubleshooting the problem:
1.Refresh the page.
2.Make sure JavaScript is enabled.
3.Make sure Cookies are enabled.
4.Clear your cache and cookies.
5.Make sure your web browser is up to date.
6.Restart your web browser.
7.Try a different web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The following steps taken are :

1.Go to settings

2.Tap the Bluetooth option

3.Turn on Bluetooth

4.A list of available devices will appear.

5.If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.

6.On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected.

What according to you makes you a good candidate for customer service or technical support job?

I am a quick learner
2. My communication and understanding skills
3. My management skills
4. coordination skills
5. I have a fast responsive nature.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |