Subject: Tech Support Candidate - HIMANSHI KUMARI
From: HIMANSHI KUMARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 09:10:02 -0500

| | Tech Support Test

Name | HIMANSHI KUMARI
E-mail | [email-masked]
Phone Number | (91) 8130083074
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | | |
Previous Employer 1 | na | | |
Previous Employer 2 | na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Before finding a solution of any problem, we should understand the probelm so that we can find a appropriate solution.
Here is some ways to troubleshoot problem
1.There may be your internet connection interrupted.
2. The connection settings may be reset.
3.Open a tab and check whether you can load any other website or not.
4. launch another browser and see whether you can access website there is not.
5. If you can access by another browser then may be the website is not compatible to another browser or still you can not access it, so may be site is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Put the speaker in pairing mode.
2.start the phone and switch on the bluetooth in phone.
3.search the device for pairing.
4.Press on the name of your speaker in the phone and it get paired.
5. Phone is connected with bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have done my b.tech in computer science and engineering with it i have also done technical support course which makes me suitable for this role.As i have good knowlegde of hardware, software and networking also. I can communicate with customers with paitently and listen to them carefully. All of my these qualities make me suitable for this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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