Subject: Tech Support Candidate - Kritika Upadhyay
From: Kritika Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 06:51:00 -0500

| | Tech Support Test

Name | Kritika Upadhyay
E-mail | [email-masked]
Phone Number | (91) 8383821758
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Ms Excel advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kashyap enterprise | Client servicing | 1 st aug 2021 | 38000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Refresh the page. ...
2.Make sure JavaScript is enabled. ...
3.Make sure Cookies are enabled. ...
4.Clear your cache and cookies. ...
5.Make sure your web browser is up to date. ...
6.Restart your web browser. ...
7.Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth .
3.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. 4.Refresh.
5.Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Telecommunications is a particularly competitive sector.  On the one hand, digital innovation is continuous, and this requires telecommunication companies to constantly work to improve the technologies made available to users. On the other hand, customer expectations are constantly rising, setting ever higher standards for quality that challenge some companies to be able to proactively address those changes.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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