Subject: Tech Support Candidate - Yuvraj Mudgal
From: Yuvraj Mudgal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 05:29:26 -0500

| | Tech Support Test

Name | Yuvraj Mudgal
E-mail | [email-masked]
Phone Number | (+91) 9717101203
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Moglix labs pvt ltd | Senior E-Commerce Executive | 30 june 2021 | 23067
Previous Employer 1 | Intellect Design Arena Pvt ltd | E-Commerce Executive | 9 sept 2020 | 20000
Previous Employer 2 | Prime opinion Analysis Pvt ltd | Media Analyst | 17 june 2019 | 24000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following are the steps:
1.Click on the menu button to open the menu panel.
2.Click history and Select clear recent history.
3.In the "Time range to clear" drop down,select Everything.
4.Below the drop down menu select both Cookies and Cache..Clear Cookies and Cache and then reload website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Pair a bluetooth Accessory.
1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth.
3.Tap pair new device.If u Don't find pair new device check under "Available devices"or tap more.
4.Tap the name of the Bluetooth device you want to pair with your device.
5 Follow any on screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I am confident that if given this opportunity,I will thrive and deliver quality work within stipulated deadlines.I look forward to contributing my skills and experiences to your organization if given the opportunity.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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