Subject: Tech Support Candidate - kritika Tiwari
From: kritika Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 01:18:47 -0500

| | Tech Support Test

Name | kritika Tiwari
E-mail | [email-masked]
Phone Number | (91) 9958367963
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | greater noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | | |
Previous Employer 1 | na | | |
Previous Employer 2 | na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user,
1) I will make sure that my internet connection is working properly.
2) i will go to my chrome browser setting and clear the cache.

if the problem still persists
3) i will quickly put my pc on restart.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The step are:
1) First of all go to settings of the mobile phone then, click on the bluetooth and click on enable it.
2) After the bluetooth is turned on Tap Pair new device, check under "Available devices" or tap More.
3)Tap the name of the Bluetooth device that we want to pair with the device.
Follow any given instructions.

What according to you makes you a good candidate for customer service or technical support job?

I think the most important thing that makes us a good candidate for customer service is that we need to make the customer belive that we understood their problem and we are educated enough to solve their problems ,with patience and symapthy, within short period of time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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