Subject: Tech Support Candidate - ABHISHEK SHARMA
From: ABHISHEK SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 01:52:22 -0400

| | Tech Support Test

Name | ABHISHEK SHARMA
E-mail | [email-masked]
Phone Number | (+91) 786076179
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | LUCKNOW
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'LL TURN OF PHONE LAPTOP SO THAT SOME CACHE SPACE GET CLEAR

FIRSTLY CHECK MY INTERNET CONNECTION, IS IT WORKING OR NOT.

IF WORKING IT MEANS ITS NOT PROBLEM OF NET IT IS A SITE SERVER ISSUE.
I'LL REFRESH AGAIN AND AGAIN IF IT SEEMS SERVER BUSY I'LL WAIT FOR A WHILE.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

JUST TAP ON BLUETOOTH ICON FROM SETTING

CLICK ON SEARCH DEVICE

TAP ON YOUR BLUETOOTH NAME

GET PAIRED

What according to you makes you a good candidate for customer service or technical support job? | I HAVE ALL THE QUALITIES THAT ARE REQUIRED FOR THIS JOB ROLE. I KNOW BAICS TO ALL TECHNICAL PROBLEM. I HAVE GOOD COMMUNICATION AND CUSTOMER RELATIONSHIP SKILL
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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