Subject: Tech Support Candidate - Akash S
From: Akash S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 01:47:52 -0400

| | Tech Support Test

Name | Akash S
E-mail | [email-masked]
Phone Number | (91) 9995372187
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | kerala
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Byjus | business development associate | nov 30 | 25000 per month
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*check the internet connection
*open a new tab and check to see if you can load another website
*if you can't open another site use another browser
*then also its not working ,clear the cookies and cache
*sometimes restarting may do the job

Please list the steps to connect a Bluetooth speaker to your mobile phone.

*swipe down your phone screen press and hold the Bluetooth option
*Also make sure to switch on the Bluetooth speaker
*Tap the name of the Bluetooth speaker which appear on the screen of your phone
* If you don't find Pair new device, check under "Available devices" or tap More. Refresh.

What according to you makes you a good candidate for customer service or technical support job? | I used to work in Byju's The Learning App where I talk with lot of customers on daily basis and I'm confident that I can talk and resolve customer problems and also I am a good fit for this position for several reasons, but most specifically because of my dedication to going above and beyond in a job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |