Subject: Tech Support Candidate - Ashish Patel
From: Ashish Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 00:01:44 -0400

| | Tech Support Test

Name | Ashish Patel
E-mail | [email-masked]
Phone Number | (+91) 9667765967
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SAR Travel Solution Pvt. Ltd. | Operations executive | June 21 | 15,171
Previous Employer 1 | Global Express Aviation | Operations Manager | Oct 19 | 15000
Previous Employer 2 | Aircab Aviation Pvt. Ltd. | Flight Supervisor | Sep 18 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Open Browser - Search website - if website is unable to open and found a error then click on details show at bottom - click on advance options - troubleshoot problems - close that page once troubleshoot is complete - go back to search page - search website it will be opened.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth on your mobile - turn on bluetooth device - search nearby bluetooth devices on your phone - connect to the bluetooth speaker - pair this device pop-up will be shown - click on pair to get easily connected to that speaker next time onwards - start listening music in your speaker once its paired.
What according to you makes you a good candidate for customer service or technical support job? | I belong to technical background and through out my carrier/ experiences i had always been into the profile where i had to consult/ resolve/ interact with the customers international as well as domestic. The word which defines me most as per my work experience is Customer Support Representative. So, i hope it would be a best opportunity for me to showcase my skills related to customers interactions or resolutions.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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