Subject: Tech Support Candidate - Akshay Jain
From: Akshay Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 23:47:17 -0400

| | Tech Support Test

Name | Akshay Jain
E-mail | [email-masked]
Phone Number | (91) 8094359425
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Alwar Rajasthan
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
All IT related equipment handling

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Limited | Administrators | Present | 16000
Previous Employer 1 | Tractor Junction Pvt Ltd | IT Officer | 18 Sept. 2020 | 26000
Previous Employer 2 | IANT | IT Trainer | 25 Fed. 2017 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open new tab in browser an check other sites working or not if is it working it's means website issue or is it not working it means browser issue then lunch another browser like internet explorer and try to open site.

Some trubelshooti are :

Clear browser cookie's
Delete browser history
Check domain or VPN connection
Check internet connection
Remove site in add box browser

Etc..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | Service realated Skills and confidence
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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