Subject: Daily performance summary for LiveSalesman team for Nov 6th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 09:05:10 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 6th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Abu Sufian | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 0 | 1 | 28 | 7 | 36
Hasan Nour | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 1 | 0 | 0 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 2 | 36 | 1 | 39
Malek Hosan | 5 | 0 | 4 | 5 | 14
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 2
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 1 | 9 | 9 | 19
Yousef Mutahar | 0 | 3 | 0 | 0 | 3
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 47 | 14 | 61
Grand Total | 5 | 11 | 124 | 36 | 176

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 24
| Delivery Related | (blank) | 9
| | Damage during delivery | 1
| | Delivery Status | 16
| | Missing items\parts | 2
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | (blank) | 3
| | Cancelation | 5
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return item not received | 2
Customer Services Total | | | 73
No Answer | (blank) | (blank) | 7
| No Answer | No Answer | 1
No Answer Total | | | 8
PreSales | (blank) | (blank) | 8
| Other Enquiry | (blank) | 2
| | Offers | 1
| | Payment Methods | 2
| | Promo Code | 1
| | Store Location | 1
| | Using Shukran Points | 2
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| | Return Policy | 1
| Product Related | Product Specification | 8
PreSales Total | | | 31
Grand Total | | | 112

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 2 | 1 | 0 | 0 | 0 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 7 | 0 | 0 | 0 | 0 | 5 | 12
Javed Aslam | 11 | 2 | 1 | 5 | 1 | 3 | 23
Malek Hosan | 5 | 0 | 1 | 1 | 4 | 12 | 23
Asma Salem | 2 | 2 | 3 | 2 | 3 | 2 | 14
Khaled Sufian | 3 | 1 | 1 | 0 | 0 | 1 | 6
Abdulmajeed Alanzy | 4 | 7 | 2 | 3 | 4 | 2 | 22
samah Alharby | 13 | 5 | 4 | 1 | 1 | 0 | 24
Hassan Saeed | 2 | 2 | 2 | 0 | 0 | 0 | 6
Shaha alsubaie | 0 | 2 | 0 | 0 | 0 | 0 | 2
RAMI KASSAM | 3 | 1 | 0 | 0 | 0 | 0 | 4
Grand Total | 50 | 22 | 14 | 12 | 13 | 25 | 136

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 0 | 0 | 2 | 1 | 4
Javed Aslam | 2 | 0 | 1 | 0 | 1 | 2 | 6
Hasan Nour | 0 | 0 | 0 | 3 | 0 | 2 | 5
Asma Salem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hassan Saeed | 1 | 0 | 0 | 0 | 1 | 0 | 2
Abdulmajeed Alanzy | 0 | 1 | 0 | 0 | 0 | 0 | 1
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 8 | 1 | 1 | 3 | 4 | 6 | 23

Please feel free to reach out for any further clarifications.