Subject: Daily performance summary for LiveSalesman team for Nov 6th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 6th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abu Sufian | 0 | 1 | 23 | 0 | 2 | 26
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 3 | 4 | 14 | 0 | 0 | 21
Ankit Kumar | 2 | 9 | 23 | 0 | 9 | 43
Mohammed Ali | 12 | 0 | 13 | 0 | 7 | 32
Jok Kuol | 0 | 6 | 14 | 0 | 1 | 21
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 3
Mohammad Faizan | 0 | 6 | 40 | 0 | 0 | 46
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 8 | 0 | 3 | 14
Syed Ataullah | 0 | 0 | 0 | 9 | 0 | 9
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Yousef Mutahar | 0 | 0 | 0 | 0 | 7 | 7
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 2 | 2
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 23 | 26 | 135 | 9 | 31 | 224

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 10
| | Delayed Delivery (HH) | 5
| | Delivery Status | 30
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 6
Customer Services Total | | | 66
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer Total | | | 6
No Answer | No Answer | No Answer | 6
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 4
| | Payment Methods | 3
| | Store Availability | 9
| | Store Location | 1
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 2
| Product Related | (blank) | 1
| | Product Specification | 78
PreSales Total | | | 101
Grand Total | | | 174

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 0 | 0 | 0 | 0 | 0 | 4
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 7 | 0 | 0 | 0 | 0 | 0 | 7

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 14 | 8 | 1 | 4 | 3 | 5 | 35
Ankit Kumar | 9 | 4 | 3 | 0 | 1 | 5 | 22
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 1 | 2 | 1 | 2 | 8
RAMI KASSAM | 0 | 0 | 2 | 6 | 2 | 3 | 13
Waseem Ahemad . Khan | 4 | 3 | 0 | 1 | 1 | 3 | 12
Abu Sufian | 5 | 3 | 3 | 1 | 0 | 2 | 14
Amir Aziz | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohammed Ali | 0 | 1 | 1 | 0 | 0 | 0 | 2
Hasan Nour | 1 | 2 | 0 | 0 | 0 | 0 | 3
Mohammad Faizan | 9 | 2 | 0 | 0 | 0 | 0 | 11
Grand Total | 44 | 23 | 12 | 14 | 8 | 20 | 121

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 11 | 1 | 1 | 1 | 1 | 2 | 17
Ankit Kumar | 2 | 2 | 1 | 2 | 0 | 1 | 8
Murtaza Kutiyanawala | 2 | 4 | 0 | 0 | 0 | 1 | 7
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 2 | 0 | 0 | 2
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 3 | 0 | 0 | 0 | 0 | 0 | 3
Yousef Mutahar | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 23 | 7 | 2 | 5 | 2 | 4 | 43

Please feel free to reach out for any further clarifications.