Subject: Tech Support Candidate - Grace kimboi Samte
From: Grace kimboi Samte <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 15:23:20 -0400

| | Tech Support Test

Name | Grace kimboi Samte
E-mail | [email-masked]
Phone Number | (110062) 9774047193
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Khanpur devli road Delhi 110062
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Concentrix | gurgaun | 1/1/2019 | 15k
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I am having trouble opening a website, first, I will check my internet connection if its working fine. If the network is fine, I will try to open the website again. If the problem still arise, I will check the error and try to contact the customer service for further assistant.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | To connect a Bluetooth speaker, first I will start the Bluetooth speaker and open my Bluetooth on my phone and search for the Bluetooth speaker name and connect it.
What according to you makes you a good candidate for customer service or technical support job? | Customer service is to help the customer by understanding their inquiry and grievances and emphasize with the customer and provide the best possible solution for the satisfaction of the customer. I have the ability to understand and emphasize with the customer and the communication skill to be the candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |