Subject: Tech Support Candidate - Pratyush Chakraborty
From: Pratyush Chakraborty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 15:23:04 -0400

| | Tech Support Test

Name | Pratyush Chakraborty
E-mail | [email-masked]
Phone Number | (+91) 7059943750
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Cs | |
Previous Employer 1 | NA | Na | |
Previous Employer 2 | NA | NA | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check the Internet Connection, If the Internet connection is fine then will try opening the webpage again.

Secondly if the Internet connection was not fine, will try to fix that issue first and then try opening the webpage

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth Speaker , then Switch on the Bluetooth in the mobile phone and then Pair both the devices then it is connected successfully
What according to you makes you a good candidate for customer service or technical support job? | Patience and understanding the customers query
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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