Subject: Tech Support Candidate - Pallavi Nalliboina
From: Pallavi Nalliboina <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 13:04:22 -0400

| | Tech Support Test

Name | Pallavi Nalliboina
E-mail | [email-masked]
Phone Number | (91) 9701615549
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Andhra Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM | Production support engineer | 5/11/2021 | 19000/-
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check my mobile data, wether it is there or not. If the problem is not with the internet means I will check the website again. Then I will restart my mobile and will try again
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will put the speakers in pairing mode. Then I will switch on the speaker and Bluetooth also.later I will go to settings and select the Bluetooth option. Then I will wait for sometime until it gets connected
What according to you makes you a good candidate for customer service or technical support job? | When the customer satisfies with the work of mine
On a scale of 1 - 5 please rate your fluency in spoken English | 2

| |