Subject: Tech Support Candidate - TARUN SHARMA
From: TARUN SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 11:25:55 -0400

| | Tech Support Test

Name | TARUN SHARMA
E-mail | [email-masked]
Phone Number | (91) 9773585779
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdara
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JJ Enterprise | EA+ CSE | 8 Feb 2021 | 22000
Previous Employer 1 | SCEH | EA + CSE | 7 Apr 2018 | 18000
Previous Employer 2 | Intarvo Technologies Ltd | CSE technical | 2012 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the Webpage
2. Check for Enabled Javacript
3. Check for Enabled Cookies
4. Clear Cache and Cookies
5. Update Web Browser
6. Restart Web Browser
7. Try A Different Browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Activate mobile bluetooth
2. Power on bluetooth speaker
3. Put the speaker in pairing mode
4. Wait foe the phone to get connected
5. Connect and play music

What according to you makes you a good candidate for customer service or technical support job?

I have worked in the same domain in HP service centre and e-commerce sector.
I have passion for this profile with customer win win attitude.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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