Subject: Tech Support Candidate - Khushbu Khan
From: Khushbu Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 11:23:48 -0400

| | Tech Support Test

Name | Khushbu Khan
E-mail | [email-masked]
Phone Number | (+91) 9910648877
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | noida sector 75
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ICCS | call support | | 10K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first will check the url of website, if that is ok or not

second, i will make sure if internet connectivity is there or not. will check network cable or WiFi

third, I will check according to error. Website may be down

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. switch on the Bluetooth speaker
2. turn on Bluetooth on mobile and speaker
3. sometimes we have to enable pairing mode in speaker
4. In mobile Bluetooth settings, check the device list,  speaker name must be showing there
5. click on that device in Bluetooth section and then it will ask to pair and it will connect now.
6. in some devices it gets connected at this point but sometimes we have to put pairing code.

What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge but did not get opportunity. mu communication is good and If i do not know resolution of any issue, but atleast I know how to find it.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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