Subject: Tech Support Candidate - Anjali Khurana
From: Anjali Khurana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 10:45:48 -0400

| | Tech Support Test

Name | Anjali Khurana
E-mail | [email-masked]
Phone Number | (125052) 7082845177
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hisar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Indiabulls consumers and finance limited | Contact officer | 30 May | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Many basic problems can be solved by restarting the device and by clearing the caches and history of the browser, which we are using and then to reload the website still if it's not working we need to check the internet connection incase it's not connected do the connection to proceed. Just incase the website is not loading make sure to check whether the website is down or not because if the site is not working then we need to wait till it's up.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we need to turn on the bluetooth device.
In mobile tap bluetooth option and Tap pair new devices there we'll see bluetooth devices which are ready to connect.
Click the name of the bluetooth device to pair with the device.
Follow the on screen instructions to connect

What according to you makes you a good candidate for customer service or technical support job?

More practical at doing tech operations. With good analytical skills able to solve any problem in less time.
Ability to work efficiently in a given situation with a convincing ability.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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