Subject: Tech Support Candidate - Yogalakshmi J
From: Yogalakshmi J <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 10:34:33 -0400

| | Tech Support Test

Name | Yogalakshmi J
E-mail | [email-masked]
Phone Number | (91) 7639778571
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Karnataka Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hewlett Packard | Assistant Manager | 05/03/2015 |
Previous Employer 1 | DTS Information systems | Senior Medical Transcription | 29/09/2007 |
Previous Employer 2 | Na | Na | Na |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi Team,
I am very glad to answer here. I will first check internet connection, then check blocked websites, clear temp files and cache files. Restart the browser.

Thanks,
Yogalakshmi J
91 7639778571

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the bluetooth in the phone. Check if charge is there in the bluetooth speaker. Switch on and select the speaker from available bluetooth devices and try to pair. Once it is successfully paired you can use it.
What according to you makes you a good candidate for customer service or technical support job? | I got 3 year consecutive customer experience award in the past
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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