Subject: Tech Support Candidate - Abhishek kumar Abhishek
From: Abhishek kumar Abhishek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 10:19:52 -0400

| | Tech Support Test

Name | Abhishek kumar Abhishek
E-mail | [email-masked]
Phone Number | (+91) 8603629600
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | PATNA
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Virtual private networks.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Accops Systems private limited | System engineer | 21/05/2021 | 39214
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all,will check if another website is working or not,if working,will check my intenet connection.
Secondly,if only www.ndtv.com is not working, will go through the error the browser throws.
Lastly,will check the url domain name and protocol(www),is not misspelled.

Hope this troubleshooting as a normal user is sufficient.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.turning on Bluetooth on my phone.
2.detecting and selecting the correct device in list of devices under Bluetooth
3.pair.

Thats done.

What according to you makes you a good candidate for customer service or technical support job? | Willingness to help and enjoying the interactive sessions with customers during session,assuring them that the glitch that they are looking is basic and they are well acquainted and can handle this situations easily and its not a hectic job,friendly support is an added advantage.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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