Subject: Tech Support Candidate - Anand Kumar Anand
From: Anand Kumar Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 09:50:03 -0400

| | Tech Support Test

Name | Anand Kumar Anand
E-mail | [email-masked]
Phone Number | (91) 8873076294
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sarita Vihar, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IEnergizer | Customer Service Executive | 08/09/2021 | 29,700
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my internet connection first to make sure that the issue is not originating from there. Secondly, I will check the site with a different browser to make sure that the site is running. Now, if it is working, I will go back to the browser and clear all my cookies and caches and will try again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | At first, turn the bluetooth on of both the speaker and the device. Then search for a new bluetooth device, i.e., the speaker, to establish it in the list of bluetooth devices in your phone. Then click connect in the phone and complete the procedure, which generally is filling some code and that is it. You are good to go.
What according to you makes you a good candidate for customer service or technical support job? | Because I love solving the customer's issues. It gives me immense satisfaction. I also have a six months experience in international process.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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