Subject: Tech Support Candidate - Bilal Hasan
From: Bilal Hasan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 09:42:13 -0400

| | Tech Support Test

Name | Bilal Hasan
E-mail | [email-masked]
Phone Number | (+91) 9897273248
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Zakir nagar okhla
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I'll check internet connection if my computer is connected then I'll check the date of my computer is updated or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.switch on the bluetooth speaker
2.switch on the bluetooth in mobile
3.search for new bluetooth device in mobile
4.pair the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

I have good convincing skills for customer support and can understand customer what he or she needs and on that basis i can provide the solutions for any problems of the customers.
I also have some technical skills in IT as i have faced many technical problems in my personal computer regarding windows installation and partition styles and boot orders so I'm confident to be work in IT industry. I'm a good learner and curious to learn new skills anytime and i also like to deal with problems by myself it helps me to learn skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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