Subject: Tech Support Candidate - Saurabh Verma
From: Saurabh Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 09:03:28 -0400

| | Tech Support Test

Name | Saurabh Verma
E-mail | [email-masked]
Phone Number | (91) 9650499124
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Krishna nagar New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the web address (URL) in the address bar to make sure you're going to the right webpage. If you are, try to open the same webpage on another computer connected to the same network. If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Put the speaker in pairing mode. Switch on the speaker and long press the Bluetooth button on the device.

Step 2: Switch on Bluetooth on mobile phone. Go to settings in your phone (both Android and iOS) and select the Bluetooth settings option.

Step 3: Wait for the phone to connect.

What according to you makes you a good candidate for customer service or technical support job? | I am willing to go the extra mile for customers.  I have  ability to look at a problem from many perspectives. The candidate can work with others to develop a new solution or fix.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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