Subject: Tech Support Candidate - Pavan Mudalagi
From: Pavan Mudalagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 08:00:42 -0400

| | Tech Support Test

Name | Pavan Mudalagi
E-mail | [email-masked]
Phone Number | (+91) 9008177168
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Equilize Consultech Pvt Ltd | System engineer | 8th November 2021 | 37300
Previous Employer 1 | Randstad India | L1 support engineer | 18th Oct 2019 |
Previous Employer 2 | K2 consulting | IT support engineer | Aug 9th 2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check internet connection is proper or not.
I will check is that accessible for our domain.If not I can check with Web server team for access with proper procedure.
I will check is it browser properly update to new version or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth option.
Turn on bluetooth device.
And select bluetooth device name.pair the device.
Once it will paired it will connect to phone.

What according to you makes you a good candidate for customer service or technical support job?

I love to help people who are facing technical issues with daily routine work

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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