Subject: Tech Support Candidate - Vagish Rathore
From: Vagish Rathore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 07:40:37 -0400

| | Tech Support Test

Name | Vagish Rathore
E-mail | [email-masked]
Phone Number | (91) 8700766044
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fidelity | Dispute Analyst | 12 October | 14
Previous Employer 1 | STI | Team leader | 5 July 2018 | 35
Previous Employer 2 | Techmahindra | Team leader | 17 Sept 2020 | 45

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Answer depends on the error we get but basic steps are as following:
You need to clear all cache.
Run the browser again with the address that you are trying reach.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth on the phone.
Turn the bluetooth on the speaker.
Search for the bluetooth name in the phone.
Click on pair once you see the name.
Once device ia paired bluetooth is connected.

What according to you makes you a good candidate for customer service or technical support job? | I have an extensive experience of customer support.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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