Subject: Tech Support Candidate - Vivek Kumar
From: Vivek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 07:09:38 -0400

| | Tech Support Test

Name | Vivek Kumar
E-mail | [email-masked]
Phone Number | (+91) 7857876067
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Check the web address for typos.
2 Make sure your internet is working normally.
3 contact the website owner.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Put the speaker in pairing mode.
2 switch on bluetooth on mobile phone.
3 wait for phone to connect.

What according to you makes you a good candidate for customer service or technical support job? | I have quality like attentive,professional,patience and people interaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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