Subject: Tech Support Candidate - PRADEEP SM
From: PRADEEP SM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 07:08:33 -0400

| | Tech Support Test

Name | PRADEEP SM
E-mail | [email-masked]
Phone Number | (583101) 9035537240
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | BELLARY
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
COLOR CONSULTANT

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ASIAN PAINTS | COLOR CONSULTANT | CURRENTLY WORKING | 15865
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart My Device.
2.Make Sure the Internet Connection Works.
3.Make sure search results load properly.
4.If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | YES
What according to you makes you a good candidate for customer service or technical support job? | Yes i will do the customer handling
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |