Subject: Tech Support Candidate - Rohit Banerji
From: Rohit Banerji <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 06:52:38 -0400

| | Tech Support Test

Name | Rohit Banerji
E-mail | [email-masked]
Phone Number | (91) 8178938210
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sector 44
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Thermo Chem | Associate Lead | 01/11/2021 | 25000
Previous Employer 2 | Paytm Payments Bank | Associate | 28/06/2019 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will restart my Device. Many basics problems can be solved by restarting your device. This clear caches, and forces the device to reload the web page you may be having issue with.
2) I will make sure my internet connection works with the required speed.
3) I will check if the website is down for everybody or just me.
By following this basics steps the issue must be resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch on bluetooth speaker in pairing mode.
2) I will go to setting option in my phone and select the bluetooth option.
3) Check for the available devices.
4) Click on the name of the speakers bluetooth.
5) The devices will be paired by clicking on the yes option.
6) I am now connected to the speaker and can play music.

What according to you makes you a good candidate for customer service or technical support job?

Following are the traits that makes me good candidate for customer service and technical support job :-
1) Being tech-savvy.
2) Communication Skills.
3) Good listener.
4) Positive attitude.
5) Attentiveness.
6) Stress management.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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