Subject: Tech Support Candidate - Neeraj Saharan
From: Neeraj Saharan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 06:50:58 -0400

| | Tech Support Test

Name | Neeraj Saharan
E-mail | [email-masked]
Phone Number | (+91) 9996468647
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NCR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Desktop support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | XPS | System admin | 20 june 2021 | 21.5 K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device. Many basic problems can be solved simply by restarting your device. ...
2 Make Sure the Internet Connection Works. Open your browser. ...
3 Check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.switch on Bluetooth on both the devices speaker as well as phone.
2. Go on phone setting in Bluetooth section.
3. Search for new device.
4. Get the name of the Bluetooth speaker
5. Pair with speaker and speaker will connect to phone.

What according to you makes you a good candidate for customer service or technical support job?

Communication skills
Problem solving attitude
Clear instructions

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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