Subject: Tech Support Candidate - Anurag Nath
From: Anurag Nath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 06:38:32 -0400

| | Tech Support Test

Name | Anurag Nath
E-mail | [email-masked]
Phone Number | (91) 8414016633
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | I live in Agartala, Tripura but I am willing to relocate within 1 to 2 days.
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Unschool Learning | Operations Executive | 18/07/2021 | 22300
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly I will check for the network and connection stability.
2. If further required I will try to close the website and reopen it or else will try to refresh the website.
3. If we still get an error, I will clear the cookies and cache memory.
4. If the problem still remains then I will check the DNS certifications and the networking settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Firstly after turning the bluetooth speaker on then we have to turn on the bluetooth of the mobile phone and search for devices around.
2. After that step we have to pair and connect the speaker to the mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | The first advantage according to me is my educational background, as I belong to Mechanical Engineering brach I have a certain about of technical knowledge as plus. The second thing would be my experience. I have an experience of robust 6 months sale, marketing , recruitment and customer service experience. So, according to me that adds upto a satisfactory level to be fit for this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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