Subject: Tech Support Candidate - Mohini Sharma
From: Mohini Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 06:30:16 -0400

| | Tech Support Test

Name | Mohini Sharma
E-mail | [email-masked]
Phone Number | (91) 7900247126
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture on 3 party payroll | Assistant Engineer | Na | 42k
Previous Employer 1 | Malee hospitality | Lead - inside sales and operations | Apr 2021 |
Previous Employer 2 | Fastrack | Store manager | Aug 2015 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If it is on phone call ,Will probe customer,to identify root cause of error whether it is internet or its due to opening website on unsupported browser

Will check internet on device , ask user to check all light on modem if link light is down, will ask user to  reboot modem, if still no success  then  , need to raise complaint to internet provider so that visit of  tech on site can be arrange , if it is a hardware failure need to replace modem box

Moreover if it is internet is their on site , then will delete all cookies , if still not loading can use back up links to give them support instantly , it works ok else will escalate to concern team to fix it by investigating and fixing issue from root cause

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Navigate  to settings on mobile phone  select Bluetooth  turn it on
Turn on Bluetooth speakers
Now in mobile scan for available devices( Bluetooth speakers) and once it gets detected select it

It will get connected automatically.

What according to you makes you a good candidate for customer service or technical support job?

What makes me a good  Candidate is I am Empathetic,good listener, affirmative ,good communication skills,convincing skills so that you can gain trust of customer, and have sound technical knowledge. Rest I am a very quick learner and adaptive too, so I believe I will turn out to be asset to company

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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