Subject: Tech Support Candidate - Nareshkumar Hastimal
From: Nareshkumar Hastimal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 06:28:46 -0400

| | Tech Support Test

Name | Nareshkumar Hastimal
E-mail | [email-masked]
Phone Number | (+91) 9840100091
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Telepeformance India PVT LTD | TSE | 01-07-2021 | 29500
Previous Employer 1 | Interglobe Technologies | CSE | 05-AUG-2016 | 14000
Previous Employer 2 | Flemingo Duty free | Sales executive | 2014 | 7000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Refresh the page
Make sure JavaScript is enabled
Make sure Cookies are enabled
Clear your cache and cookies
Make sure your web browser is up to date
Restart your web browser
Try a different web browser

If this steps did not work contact the ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth on or off
Swipe down from the top of the screen.
Tap Bluetooth to turn On

Step 1: Pair a Bluetooth accessory
Step 2: Connect
Set up, unpair, or find a Bluetooth accessory

What according to you makes you a good candidate for customer service or technical support job? | There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company. Lastly, education, though it is very important to some that you finished at least a diploma it doesn't necessarily to others. Some companies gives priority to trainings that are particular to the job you are applying.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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