Subject: Tech Support Candidate - Yash Danwe
From: Yash Danwe <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 06:22:29 -0400

| | Tech Support Test

Name | Yash Danwe
E-mail | [email-masked]
Phone Number | (91) 8982878060
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka sector 14
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I'll clear the site data and it's cookies then close that browser in which I've opened that site, then I reopens that website to check whether it is working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.opens the settings and tap on the Bluetooth button
2.turn on the Bluetooth and search for a device to which you want to connect.
3.click on that device to connect and make sure it gets connected.
4.when it gets connected then stream your device

What according to you makes you a good candidate for customer service or technical support job? | I guess I can deal with customers queries because I have enough technical knowledge so I'm confident in that. I also faces these kinda errors in my pc so  Ive enough experience of that.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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