Subject: Tech Support Candidate - Kasami Shaba Kausar Abulala
From: Kasami Shaba Kausar Abulala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 06:22:19 -0400

| | Tech Support Test

Name | Kasami Shaba Kausar Abulala
E-mail | [email-masked]
Phone Number | (+91) 9899708007
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Okhla, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wren engineering services | Sales executive | Jan 2021 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check internet connection first still there will be an error I will restart my device as many problems can be solved simply by restarting and I will check whether the website is down for everyone.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
I will Tap Pair new device. If I don't find Pair new device, check under "Available devices" or tap More. Refresh. Then I will tap the name of the Bluetooth device I want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I think my communication skill is enough good to convince or satisfied next person. I am good listener and we'll behaved person.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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