Subject: Tech Support Candidate - AMAL KUMAR ROY
From: AMAL KUMAR ROY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 06:14:42 -0400

| | Tech Support Test

Name | AMAL KUMAR ROY
E-mail | [email-masked]
Phone Number | (+91) 8917228863
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mahipalpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pe analytics private limited | Market research executive | 17/092021 |
Previous Employer 1 | Radical minds technologies private limited | Travel executive | 19/01/2020 |
Previous Employer 2 | Apex India private limited | Customer support | 14/01/2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will just check if the website is asking for any cookies to enable or some pop up is blocked or adware extension is blocked by my system antivirus.then I will go to settings of the browser and go to privacy and clear ser h history and preloaded cookies if there and then close the browser and start again the browser and then enter the website.if it works then it's okay .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will switch on the bluetooth speaker and then switch on the bluetooth of the mobile phone .then I will look for the bluetooth device speaker on my mobile phone while asking to pair any bluetooth device while scanning nearby device.then when paired.then the device will say pairing done.then music will play
What according to you makes you a good candidate for customer service or technical support job? | For a good customer service executive we need to understand clearly what is the problem of the customer that is good hearing skills and problem resolving skills by using the company provided guidelines and your own logic and skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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