Subject: Tech Support Candidate - Namita Bholla
From: Namita Bholla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 05:20:08 -0400

| | Tech Support Test

Name | Namita Bholla
E-mail | [email-masked]
Phone Number | (1100009) 9654437198
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will refresh the page and then Identify the problem,
Establish a theory of probable cause,Test probable cause theory to determine actual cause. Establish an action plan and execute the plan Verify full system functionality and Document the process.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Connections
Bluetooth on

What according to you makes you a good candidate for customer service or technical support job? | Be Polite with customer and always support them and help them
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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