Subject: Tech Support Candidate - Prateek Batra
From: Prateek Batra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 04:39:07 -0400

| | Tech Support Test

Name | Prateek Batra
E-mail | [email-masked]
Phone Number | (91) 8800209150
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mandi Estate RWA nearby Janki Max Hospital or Shiv Mandir, South Delhi - 110047
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | Rolicare | Sales Representative | May 2021 | 16K
Previous Employer 2 | Arrow US 1851 | Fashion Consultant | October 2010 | 18K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following steps will help you open the webpage of www.ndtv.com

1. Refresh the page by pressing F5, if not then follow step 2

2. Type the website url again and press enter on search bar, if not then follow step 3

3. Close the browser and click on the search engine and type www.ndtv.com on search bar again, if not then follow step 4

4. Close the browser and click the start button on the strat menu and click on restart button, and follow the abovementioned points to start your ndtv eventually, if not, then follow step 5

5.Take your desktop or laptop to the nearby computer technician and get it repaired with all necessary updates and other anti viruses get all those things installed by a trained computer expert, and I'm sure you shall be able to reach your desired website I.e. www.ndtv.com by then, if not then follow step 6

6. Call the technician from umpteen number of oniste service providers who would come at your premises and give the necessary oiling to your gadeget with all the commands so that you could browse the url of www.ndtv.com; which is rabble rouser toward present government and governance, if not then follow step 7

7. If the abovementioned assertions don't work or they simply don't want you visit www.ndtv.com then it means it's implying that you should not watch this channel at all or in other words, just throw the so called computer or laptop or tab in e - junk, and in order to get rid of e products, you may approach Cashify and other umpteen number of e junk companies who would more than happy to come at your humble abode and take the outdated tech gadgets that require lot of money to repair.

Thanks

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The following steps can be followed in order to connect your mobile phone with Bluetooth speaker :-

1. Click on the settings icon;
2. Scroll down and you'll get to see the icon of bluetooth;
3. Tap on the bluetooth icon and the bluetooth icon reflects on the top of the main screen;
4. Subsequently, switch on your bluetooth speaker and the pairing command with the name of speaker would reflect on the screen of your mobile;
5. Just tap on the icon of pair; and hence your bluetooth speaker is connected and is ready to play your favourite music or you could even attend of reject calls by pressing the button on bluetooth speaker.

Thanks

What according to you makes you a good candidate for customer service or technical support job?

I believe that I've the requisite communication skills which I could use aptly on the floor of Cherry e commerce by resolving the queries of the customers with utmost alacrity and importance, so that a foundation of profound camaraderie cum bonhomie could be maintained and sustained with the customer for a longer duration of time, that's my conjecture. Being a hospitality graduate I surmise that speaking to customers and assist them in an apt possible way is the only forte I could relate myself with. It's just that I need a platform to resurrect my career from the scratch and explore my strengths and weaknesses in order to be conducive enough to an organisation and earn my livelihood simultaneously.

Thanks

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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