Subject: Tech Support Candidate - Simran Kaur
From: Simran Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 03:36:33 -0400

| | Tech Support Test

Name | Simran Kaur
E-mail | [email-masked]
Phone Number | (825) 0851677
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Teleperformance | CSA | 1st Oct 2021 | 23000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I Will check the URL, if there is any typo. Then I'll check the network connection. Will clear all cookies and cache. If that doesn't work I'll clear my recent cookies in computer files using command prompt. I hope that will resolve this if there is any issue from my end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on Phone's Bluetooth and the device's Bluetooth as well.
2. From phone's settings, I'll find out that device.
3. Connect the device and allow its connection from both end.

What according to you makes you a good candidate for customer service or technical support job?

I have good communication skills and experience in this work.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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