Subject: Tech Support Candidate - Raja Kumar
From: Raja Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 03:28:11 -0400

| | Tech Support Test

Name | Raja Kumar
E-mail | [email-masked]
Phone Number | (+91) 7209218540
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Blowser history cookies,cache to clean for all time.
2.To check the internet connection with other network.
3.To check the url the ping is comming or not for that url.
4. To check the IP address of that url.
5.We  check by adding the IP and url in  host entry file

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all on the bluetooth device.
then, click on bluetooth on the pop-up menu of your mobile phone.
After that pair for that device and connect the device.

What according to you makes you a good candidate for customer service or technical support job?

To listen the customer issues and solve theirs problem.
To enhance my skills and technical knowledge.
To give the best results to the company.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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